Hello,
We have a technician who was recently married. She now has a new last name. The Active Directory Sync has automatically added her new AD account to ServiceDesk and we have set all her permissions accordingly. She is now able to work with her new account name. New tasks and subtasks are not a problem.
The problem we encountered is that she has about 150 different older subtasks for various tickets throughout the system in her old name that still need to be worked. She is having to manually login under her old name to work these subtasks. It would be too time consuming for her to open each incident and reassign any subtasks that belong to her from her old name to her new name. Is there any other option to quickly get all subtasks in her old name reassigned to her new name in 1 shot?
Thanks for any help. Version: SD 7.1 SP2