Hi.
I hav a HP ML350 G6 running Windows 2008 SP2 64bit and Backup Exec 12.5 sp4. This setup has been running fine for almost 2 years until a few days ago the Device & Media Service failed with the following error:
Faulting application pvlsvr.exe, version 12.5.2213.185, time stamp 0x4d5ab1af, faulting module pvlsvr.exe, version 12.5.2213.185, time stamp 0x4d5ab1af, exception code 0xc0000409, fault offset 0x0000000000190ab9, process id 0x140c, application start time 0x01cdab236232f1c7.
I have tried all kinds of solutions but none have fixed the problem.
When I start the service I get ca. 40 lines in the Alert window in the BE Administrator stating that HP System Management Homepage Win32 service started successfully.
Here is the debug log when I start the service:
***************************************************************************
***** SGMon log for \\FS1 *****
***************************************************************************
PVLSVR: [10.15.12 22:21:12] [0000] BECryptoInit: Initialized locks for SSL callbacks
PVLSVR: [10.15.12 22:21:12] [0000] BECryptoInit: BECrypto non-FIPS mode successfully enabled.
PVLSVR: [10.15.12 22:21:12] [0000] Got current SID: 'S-1-5-21-3189506686-1105135570-2446748785-1607'.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for local system account.
PVLSVR: [10.15.12 22:21:12] [0000] Got local system SID: 'S-1-5-18'.
PVLSVR: [10.15.12 22:21:12] [0000] Not running as local system account.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for specific required rights.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for 'Backup Files and Directories' privilege.
PVLSVR: [10.15.12 22:21:12] [0000] LookupPrivilegeValue( ) found privilege.
PVLSVR: [10.15.12 22:21:12] [0000] Privilege is enabled.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for 'Restore Files and Directories' privilege.
PVLSVR: [10.15.12 22:21:12] [0000] LookupPrivilegeValue( ) found privilege.
PVLSVR: [10.15.12 22:21:12] [0000] Privilege is enabled.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for 'Create a Token Object' privilege.
PVLSVR: [10.15.12 22:21:12] [0000] LookupPrivilegeValue( ) found privilege.
PVLSVR: [10.15.12 22:21:12] [0000] Privilege is enabled.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for 'Manage Auditing and Security Log' privilege.
PVLSVR: [10.15.12 22:21:12] [0000] LookupPrivilegeValue( ) found privilege.
PVLSVR: [10.15.12 22:21:12] [0000] Privilege is enabled.
PVLSVR: [10.15.12 22:21:12] [0000] Checking for 'Take ownership of files and other objects' privilege.
PVLSVR: [10.15.12 22:21:12] [0000] LookupPrivilegeValue( ) found privilege.
PVLSVR: [10.15.12 22:21:12] [0000] Privilege is enabled.
PVLSVR: [10.15.12 22:21:12] [0000] Not checking for 'Act as part of the operating system' privilege as it is not needed for this environment.
BENGINE: [10.15.12 22:21:12] [0000] [5328] 10/15/12 22:21:12 DeviceManager: dismount event fired
BENGINE: [10.15.12 22:21:12] [0000] [5328] 10/15/12 22:21:12 DeviceManager: processing pending requests
BENGINE: [10.15.12 22:21:12] [0000] [5328] 10/15/12 22:21:12 DeviceManager: going to sleep for 900000 msecs
PVLSVR: [10.15.12 22:21:12] [0000] [5412] 10/15/12 22:21:12 "Cluster" key does not appear to be present in the registry
PVLSVR: [10.15.12 22:21:12] [0000] [5412] 10/15/12 22:21:12 Failed to open Microsoft cluster ()
PVLSVR: [10.15.12 22:21:12] [0000] [5412] 10/15/12 22:21:12 VCS cluster keys do not appear to be present in the registry
PVLSVR: [10.15.12 22:21:12] [0000] [5412] 10/15/12 22:21:12 Failed to open VCS cluster ()
PVLSVR: [10.15.12 22:21:12] [0000] [2216] 10/15/12 22:21:12.472 DriverConnect_ = DRIVER=SQL Server;SERVER=FS1\BkupExec;DATABASE=BEDB;App=BEWS PVL"
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'Client_PKEY'. Cannot insert duplicate key in object 'dbo.Client'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO Client ( ClientID, ClientGuid, ClientState, ClientFlags, ClientType, ClientName, ClientPassword, CreationDateTime ) VALUES ( ?, ?, 3, 0, 0, ?, NULL, GETUTCDATE() ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'Client_PKEY'. Cannot insert duplicate key in object 'dbo.Client'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO Client ( ClientID, ClientGuid, ClientState, ClientFlags, ClientType, ClientName, ClientPassword, CreationDateTime ) VALUES ( ?, ?, 3, 0, 0, ?, NULL, GETUTCDATE() ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR: [10.15.12 22:21:13] [0000] [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
BESERVER: [10.15.12 22:21:14] [0000] [2612] 10/15/12 22:21:13 "Cluster" key does not appear to be present in the registry
BESERVER: [10.15.12 22:21:14] [0000] [2612] 10/15/12 22:21:13 Failed to open Microsoft cluster ()
BESERVER: [10.15.12 22:21:14] [0000] [2612] 10/15/12 22:21:13 VCS cluster keys do not appear to be present in the registry
BESERVER: [10.15.12 22:21:14] [0000] [2612] 10/15/12 22:21:13 Failed to open VCS cluster ()
PVLSVR: [10.15.12 22:21:15] [0000] [2524] 10/15/12 22:21:15.124 PvlDevice::ReadDeviceScsiInquiryInfo()
0002:0000:0000:0000 "IBM HH LTO Gen 3 93G1", "\\.\Tape0"
PVLSVR: [10.15.12 22:21:15] [0000] [2216] 10/15/12 22:21:15.124 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'DriveType_PKEY'. Cannot insert duplicate key in object 'dbo.DriveType'.
PVLSVR: [10.15.12 22:21:15] [0000] [2216] 10/15/12 22:21:15.124 INSERT INTO DriveType ( DriveTypeKey, DriveTypeName, MediaType, PreferredBlockSize, PreferredBufferSize, PreferredBufferCount, PreferredHighWaterCount, DriveTypeFeatures, MeanTimeBetweenFailure, HeadLifeHours, CleanElapsedHours, CleanInUseHours, CleanWriteReadBytes, CleanWriteReadSoftErrors ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ) ;
PVLSVR: [10.15.12 22:21:15] [0000] [2216] 10/15/12 22:21:15.124 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MachineDevice_PKEY'. Cannot insert duplicate key in object 'dbo.MachineDevice'.
PVLSVR: [10.15.12 22:21:15] [0000] [2216] 10/15/12 22:21:15.124 INSERT INTO MachineDevice ( MachineID, ScsiPort, ScsiBus, ScsiTarget, ScsiLun, MachineDeviceID, MachineDeviceType, MachineDeviceState, MachineDeviceFlags, MachineDevicePrimaryName, MachineDeviceSecondaryName, MachineDevicePrimaryInquiry, MachineDeviceSecondaryInquiry, MachineDeviceSerialNumber ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ) ;
PVLSVR: [10.15.12 22:21:15] [0000] [2524] 10/15/12 22:21:15.140 PvlDevice::ReadDeviceScsiInquiryInfo()
9999:0016:0002:0000 "VERITAS Backup To Disk 1.00", "\\.\Bkup2Dsk"
Any idea what might be the problem?
Best regards, Ingi.