Providing the following information when creating an exchange case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient. The following information will help the TSE outline an action plan before the first call back and WebEx.
1) Environment Information
Master Server Name:
OS :
NBU Version:
Media Server Name:
OS:
NBU Version :
Exchange Server Name:
OS:
NBU Version :
Exchange Version:
If this is a cluster or 2010 DAG please include the following :
Cluster / DAG NAME:
Node Name :
Node Name:
Node Name
If this is exchange 2007 or 2010
CAS server Name :
OS Version:
NBU Version :
CAS server Name :
OS Version:
NBU Version :
2) Policy information : bppllist <policy name> -L
3) Create the following folders in the veritas\netbackup\logs directory :
Master server
--------------
bpdbm
Media server
-------------
bpbrm
bptm
bpdm
Exchange
-----------------
bpbkar
bpfis
bpresolver
4) Increase the verbosity
Master Server- Host properties -> master server -> double click on the master server -> logging -> set to 5
Media Server- Host properties -> media server -> double click on the media server -> logging -> set to 5
Exchange Server(s) Go to the client directly. Open up the Backup Archive Restore GUI -> file - > client properties -> troubleshooting ->set general to 2 ,verbosity to 5 and database to 9. ( if backups are running to this server, you will need to restart the NetBackup client service)
5) Run through the issue and set Verbosity back to 0.
6) Upload logs from #3 and include the detail status from the failed job.
7) If backups are failing with status codes : 26, 24, 25 , 48 , 58
Run and upload and NBSU from the Master server, Media server and the exchange server(s).
For NBU 6.5 and earlier ( which is end of life and no longer supported)
- Download NBSU from http://www.symantec.com/docs/TECH77882
- Save the tool to the netbackup/bin/support directory
- extract and then run : nbsu -c -t
For NBU 7.x
- From a command line navigate to :
/usr/openv/netbackup/bin/support
or
<NetBackup install path>\NetBackup\bin\support
- Run: nbsu -c -t
- When it completes, it will give you the location of the output file, please upload this to me. ( it's usually in the output\nbsu directory )
example:
Cleaning up output files...
The results are located in the
.\output\nbsu\7x_master_master_20100511_101817 directory...
8) Backups that fail with a 130, 156 or logs are not being truncated please run :
* NBSU for exchange server(s)
* From a command line on each exchange server(s)
C:\> vssadmin list providers
C:\> vssadmin list writers
9) For INC and DIFF Backups failing with a 130, confirm circular logging is disabled.
http://www.symantec.com/docs/TECH11310