I have noticed on several ocasions that the offsite drives changes are not picked up by Symantec if the program is running. We have several customer that we have set up with seperate jobs for each day of the week. They all use the same onsite drive, but have there own Offsite drives labelled Mon to Fri.
If someone leaves the program running on the screen, when the offsite drive is changed, Syamnatec will not pick it up. The back that night will then fail with the error:
Error EC8F1F62: Cannot find external drive 'Monday'
When you check on the console it will show the drive unavailble, even though it is attached. Only exiting the console and opening it again will show it available. If the program is closed down there are no issues.
Any one else had this problem?