Software Portal Error: The computer from which you are accessing the Software Portal does not have a vaild Symantec license. Please contact your administrator.

We use to resolve this issue by closing the Software Portal, running basic inventory, and then re-launching the Software Portal.  In the log viewer it would show all 0's passing in place of the guid.  Sending basic inventory would pass the guid and resolve it.  Lately, in some cases that is no longer resolving the issue.  Can someone please help?

• The computer from which you are accessing the Software Portal does not have a vaild Symantec license.  Please contact your administrator.
• The computer from which you are accessing the Software Portal does not have an installed Software Management Solution Plug-in or installed Plug-in is not up to date.  Please contact your administrator.

Here is what comes through in the log viewer each time