Hello,
I have an issue with mobile users who are not able to do a sync of their respective vaults.
How the environment is setup is that the majority of users belong either a mobile worker group (which has Vault Cache and Virtual Vault enabled) or an office group which has no VC enabled.
For a while only a few notebook users belonged to the mobile users group but it was decided that the remainder of the notebook users need to be moved into the mobile group from the office group which was done, however it appears that the required policy was not applied correctly as the users have the added icons for the offline vault from within Outlook but aren't able to sync his or her archive because there is no archive associated archive when viewing the properties of the offline vault.
There are policies that target each corresponding AD group a user belongs to but it didn't seem to apply correctly when the users were moved. Also, there is a Offline Vault folder on the local machine but it would appear to be corrupt.
I have found that removing a user from the AD group and then re-adding them and removing the Offline Vault folder seems to resolve the issue but as there are several hundred affected users.
The server is EV 9 and the targeted Exchange servers are 2010 servers.
Is there is some easier way I could rectify this problem?
Thank you.