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Cannot download and extract files for BE 2012 v14 for Small Business server 2008

I need a solution

I'm really, really embarrassed by the BackupExec 2012 v 14 download process. I wanted to demonstrate BE 14 to a customer and the download site is not working properly. The customer was not impressed to say the least.

I went to the site https://www4.symantec.com/Vrt/vrtcontroller# and downloaded the files specified on the page to a folder named BE14 on my hard drive -

Backup Exec 2012 SP2 (32 and 64-bit) ISO 1 of 2, Backup Exec 2012 SP2 (32 and 64-bit) ISO, 2 of 2, Backup Exec 2012 SP2 (32 and 64-bit) ISO ,CMD andBackup Exec 2012 SP2 SDR Disk (64-bit) ISO.

I followed the instructions that say "From the download folder, double-click the CMD file. The files will be combined to form a new ZIP file that contains the full DVD image.". That of course doesn't work so I went to the Symantec forums for help and tried to rename the files, extract then using WinZip and WinRAR, downloading the files again... and again... and again... runnning a dos command that was indicated on one of the forums. Nothing worked with one exception. I was able to extract the recovery disk and burn the ISO image to a DVD. That did not help my demonstration. The customer walked away sometime during this process.

I found during my search for a solution that his issue goes back years. Is there any hope for a solution in the near future?

 

 

 


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