backup fails when root is not accessible

i installed ralus 1798sp1 on a linux vm guest in hyper-v.  the distro is SLES 11 sp1 and when runnign the install it seaid everythign went good.  if i try to browse to it using any credentials including root it fails.  Waht approach can i take to resovle this issue?  Should i try another user instead of root? Thanks