The cost of getting support is more that the cost of the product SSR2013

Have the trial as a replacement (?) for ghost. Failed on first use. Backup files - 30GB -  created, but there is no recovery point to access the backup. To get tech support it is assumed that you are a business customer and need to fill in endless details (and the box to enter the tech details of the problem is 1inch ^2).

If I was a business customer for this product I'd just delete it and go somewhere else. As a sys admin for a SMB we use backup exec, an almost impenetrable program which needs business grade support. SSR2013 doesn't.

I guess it's back to Ghost.